Attended remote support
Start a one-time connection, request customer approval and help securely from the browser.
AvailableOpen workspace →
REMOTE SUPPORT + HELPDESK
Remote support and customer care, all in one workspace.
Help customers with attended sessions, manage unattended computers, organize tickets, schedule appointments and deliver support through your own website—all with Teamtuli.
✓ Attended session approval✓ One support workspace✓ Customer self-service
Operations overviewIT
Support, simplified.
Remote sessions, tickets and devices in one place.
Remote supportReadyFresh approval
ComputersManagedDevice health
HelpdeskConnectedCustomer requests
Support workflowIllustrative example
Customer requestNew ticket createdReceived
Technician responseConversation and attachmentsWorking
Support appointmentCustomer confirms a timePlanned
Remote help, with consentEach temporary session needs approval
✓Interface illustration — no live customer data
ONE CONNECTED PLATFORM
Everything your team needs to support with confidence.
Use the tools already in your workspace. Capabilities that need further acceptance remain clearly labeled below.
Unattended computers
Enroll computers once, monitor availability, and connect using separate authorized permissions.
AvailableManage computers →Tickets & customer care
Manage support requests, technician replies, attachments, appointments and customer history.
AvailableVisit support portal →Monitoring & operations
Keep track of device health, notifications, support commitments and important team activity.
AvailableExplore tools →Website support widgets
Add a managed support widget to approved websites so visitors can request help more easily.
Inline intake in validationSee customer experience →More is on the way
Customer inbox inside widgets, better routing, live website chat and deeper integrations are planned.
PlannedView feature status →PRODUCT TRANSPARENCYAvailable now.
Available now.
And what's next.
Real implementation status, without internal release codes or promises of unfinished features.
✓ Available now
Remote accessSupport ticketsCustomer portalAppointmentsNotificationsManaged website widgets◷ In validation
Inline website intakeAdvanced reportingDevice inventoryEnterprise isolation checks◇ Planned
Live website chatWidget customer inboxKnowledge baseAdvanced integrationsSIMPLE WORKFLOWS
How Teamtuli works
From the first request to the final resolution.
Set up your team
Sign in to the technician workspace and organize your support operation.
Connect and assist
Invite customers to attended support or manage enrolled computers.
Track every request
Handle tickets, replies and appointments with clear ownership.
Keep access controlled
Separate temporary approval from unattended enrollment and permissions.
BUILT FOR THE CUSTOMER, TOO
Support is easier when customers feel informed.
Give customers a clear place to request help, track progress and review verified conversations and appointments.
Open customer portalPrivate ticket conversations require verified customer access. A tracking link only shows limited status.
Customer portalHow can we help today?
Create a requestDescribe the issue and send it.My ticketsView authorized conversations.Track a requestCheck status with a private link.
Support access remains controlled
FEATURE DIRECTORY
The complete Teamtuli capability map.
Browse what's available, what's still being validated and future product directions.
No features match your filters.
Status explained: Available means part of the current platform (some configuration may be required). In validation means additional live verification or setup remains. Planned items are not yet supported features.
TEAMTULI
One workspace for the whole support journey.
Use the workflows available today and grow with a platform built for connected IT support.